Email Logs
The Logs page shows a complete history of all emails sent through your account.
Viewing Logs
Go to Logs in your dashboard to see all sent emails with:
- Subject line
- Recipient email
- Sender email
- Status
- Sent timestamp
Click on any log entry to view full details.
Log Details
Each log entry contains:
| Field | Description |
|---|---|
| Subject | Email subject line |
| From | Sender name and email |
| To | Recipient(s) with names |
| Reply-To | Reply-to address if set |
| Status | Delivery status |
| Message ID | Unique identifier for tracking |
| Sent At | Timestamp when email was sent |
| HTML Content | Full HTML body |
| Text Content | Plain text body |
| Custom Headers | Any custom headers included |
| Attachments | List of attachment names |
| Error Message | Error details if delivery failed |
Filtering Logs
By Status
Filter logs by delivery status. ToSend tracks each email through its full lifecycle:
| Status | Description |
|---|---|
| Pending | Accepted by the API and queued, not yet dispatched to SES |
| Sent | Handed off to SES for delivery |
| Delivered | Remote mail server accepted the message |
| Bounced | Delivery failed (hard or soft bounce — see error message) |
| Complained | Recipient marked the email as spam |
| Suppressed | Blocked at the queue stage because the recipient is on your suppression list |
| Spam | Blocked because all recipients used disposable/temporary email addresses |
| Failed | SES rejected the send (e.g. invalid content, quota exceeded) |
By Domain
Select a specific domain to view only emails sent from that domain.
By Search
Search logs by:
- Subject line
- Message ID
- Sender email
- Recipient email
Status Indicators
- Pending: In the send queue, not yet dispatched
- Sent: Handed to SES — delivery to the recipient server is in flight
- Delivered: Remote mail server accepted the message
- Bounced: Delivery failed (see error message for details)
- Complained: Recipient reported the email as spam
- Suppressed: The recipient is on your account’s suppression list; the email was not dispatched
- Spam: All recipients use disposable email addresses — the email was rejected before dispatch
- Failed: SES returned an error at dispatch time
Retention
Email logs are retained for your reference. Log entries include all metadata but may not include full message content for older entries.
Troubleshooting
Email shows as Bounced
Check the error message for details:
- Mailbox Full: Recipient’s mailbox is full
- User Unknown: Email address doesn’t exist
- Domain Not Found: Recipient domain doesn’t exist
- Rejected: Recipient server rejected the email
Email shows as Complaint
The recipient marked your email as spam. This address has been added to your suppression list and will not receive future emails.
Email shows as Spam
The recipient email was identified as a disposable or temporary email address. These are automatically blocked to protect your sender reputation.